What is EXS Billing?
EXS Billing
provides customer service for thousands of Websites 24 hours a day, 7 days a week. You may contact us for all billing inquiries, technical problems with accessing/viewing the content of the Websites, password assistance or to cancel your membership/subscription.
Why was I billed?
Chances are you signed up for a membership-based Website EXS Billing provides services for. EXS Billing also provides services for secondary offers located on the original Website's sign up page. When you joined the original site, you more than likely agreed to purchase a secondary offer. If you believe that we billed you in error, please do not hesitate to contact us.
I don't remember my password. How can I retrieve it?
Your password was e-mailed to you at the time of your purchase. If you cannot remember your password or it has stopped working, you may either use our Account Finder to retrieve it or contact a representative and we'll be happy to provide it for you.
What is a Members/Subscription ID?
A Member/Subscription ID is a unique number that corresponds to the membership/subscription that you have purchased. You will receive your Member/Subscription ID immediately after the purchase of of your membership via the e-mail address that you provided on the payment page. You should always maintain a record of your Member/Subscription ID and should use this number in any correspondence with our customer support representatives.
I already cancelled my membership, why was I billed again?
Please check your e-mail for a confirmation of the canceled membership. It will verify the final date and amount you were billed. If you have additional questions, please contact us.
I only purchased a trial membership, why am I still being billed?
All trial memberships convert to monthly memberships if not canceled within the specified trial period. Please check the terms and conditions of the Website from which you have purchased a trial membership to verify the trial period and the recurring billing process.
I was issued a credit. How long will it take to appear on my credit card statement?
It may take up to 7 business days for the credit to appear on your statement.
My billing information, expiration date, or other information has changed. What should I do?
Please contact us with the information that needs to be updated.
My question is not answered here, what should I do?
If you have any further questions, please do not hesitate to contact us 24 hours a day, 7 days a week.